Mobile Telecommunications and Verizon Wireless Service Level Agreements

This morning in the Northern Virginia area, Verizon Wireless seems to have had a hiccup in their data networks that support their mobile devices. This is the third such hiccup to effect the 4G customer base this year – something that marketing is heavily pushing and early adopters are salivating over due to the speed and technology advances that are provided.

Information regarding outage: http://www.androidpolice.com/2011/12/21/verizon-suffering-another-outage-many-3g-and-4g-customers-left-without-data-services/

It really would be nice to know when the system will come to steady state for LTE and CDMA access to be restored. While I realize that Verizon is doing its best to provide service to millions of customers, I would also hope that Verizon would be willing to provide something like “status.vzw.com” that has either a blog with entries of what network outages may be occurring on a large scale or something like Google or Amazon Web Services dashboard that shows outages related to services with additional information below.

Is this too much to ask for a multi-billion dollar industry so that individuals that rely on mobile telecommunications are able to more adequately recommend or put faith into their provider?

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s